Refund Policy

Refund Policy - PakGoodSmart.com

At PakGoodSmart.com, we value our customers and strive to ensure a smooth shopping experience. Please read our refund policy carefully before making a purchase.

7-Day Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • It must be in the same condition as received, unworn or unused.
  • It must have tags attached and be in its original packaging.
  • A receipt or proof of purchase must be provided.

How to Initiate a Return

To begin the return process, please contact us at support@pakgoodsmart.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send your item back. Items sent without prior approval will not be accepted.

For any return-related inquiries, feel free to reach out to us at support@pakgoodsmart.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom-made or personalized items
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you have any concerns regarding your specific item, please get in touch with us before making a return request.

Exchange Policy

If you wish to exchange an item, the quickest way is to return the original item first. Once the return is accepted, you can place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

For further assistance, feel free to contact us at support@pakgoodsmart.com.

Thank you for shopping at PakGoodSmart.com!